Cebu Pacific Air Flexible Options and Flight Cancellations due to extended NCR MECQ

 


The Philippine government, through the Inter Agency Task Force (IATF) Resolution No. 135-A, has retained the Modified Enhanced Community Quarantine (MECQ) status of the National Capital Region (NCR) until September 7, 2021.

Cebu Pacific will continue to operate flights for essential travel during this time.

Following this, Cebu Pacific and Cebgo have cancelled the following flights from September 1 to 5, 2021:

 

Route 

Flight numbers

Dates Covered 

Manila – Bohol – Manila

5J 619 / 620

Sept 2 and 5, 2021

Manila – Boracay (Caticlan) – Manila 

5J 891 / 892

Sept 1, 2 and 5, 2021 

Manila – Boracay (Caticlan) – Manila

5J 901 /902 

Sept 1-4, 2021

Manila – Cebu – Manila

5J 569 / 570

Sept 2, 2021

Manila – Coron – Manila

5J 6043 / 6044

Sept 2 and 4, 2021

Manila – Davao – Manila 

5J 977 / 978 

Sept 2-5, 2021 

Manila – Tacloban – Manila

5J 649 / 650

Sept 2 and 4, 2021

Manila – Masbate – Manila

DG 6177 / 6178

Sept 4, 2021

Manila – San Jose – Manila

DG 6031 / 6032

Sept 4, 2021

Manila – Siargao – Manila 

DG 6839 / 6840

Sept 2 and 4, 2021

Cebu – Boracay (Caticlan) – Cebu

DG 6132 / 6133

Sept 2 and 5, 2021

Cebu – Butuan – Cebu

DG 6925 / 6926

Sept 5, 2021

Cebu – Cagayan de Oro – Cebu

DG 6718 / 6719

Sept 2, 2021

Cebu – Siargao – Cebu 

DG 6851 / 6852

Sept 3 and 5, 2021

Cebu – Tacloban – Cebu 

DG 6571 / 6572

Sept 5, 2021

Passengers with cancelled flights may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:

1. Rebook

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.

2. Travel Fund

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

3. Refund
The process may take up to two (2) months from the date of request.

However, passengers who wish to voluntarily postpone their domestic flights until September 7 may cancel up to two (2) hours before their scheduled time of departure, and may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) :

1. Rebook

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.

2. Travel Fund

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)

Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.

Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs

For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.

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